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Frequently asked questions

Click on a question to find out how you can ACTSmart and live more sustainably.

If you have other questions about energy or water efficiency, sustainable waste management, rebates and other ACT Government assistance programs, ask your question here and if the answer help others it will be added to this page.

I have a business and would like to reduce my carbon footprint, how can the ACT Government help me?

The ACT Government provides several programs to help ACT businesses save water and energy, and put more efficient waste management and recycling into action.

Are there any rebates to help me to install a rainwater tank?

The ACT Government offers rebates for the installation of eligible rainwater tanks with a connection to plumbing inside the home (for example to the toilet or washing machine) on residential properties connected to ACTEW Corporation's water supply network.

How can I tell if my toilet is leaking?

You can check if your toilet has a leak by adding a few drops of biodegradable food colouring to your toilet cistern. Don't flush for about one hour. If after this time the food colouring is visible in the toilet bowl, you have a leak and need to call a plumber to fix it. A slow, barely visible leak into your toilet bowl can waste more than 4,000 litres of water a year. Visible, constant leaks (with a hissing sound) can waste 95,000 litres a year.

Where can I get help to reduce my home's energy bills?

The Home Energy Advice Team (HEAT) is funded by the ACT Government to provide residents with free, independent advice. You can access HEAT advice over the phone, at a workshop or during a consultation. HEAT also provides useful information sheets with tips for keeping cool or warm, insulating your home, and reducing energy consumption on its website. If your home was built before 2006, you may also be eligible for the HEAT Energy Audit and rebate program.

You can also borrow a Home Energy Action Kit from your local library so you can conduct your own home energy audit.

I'm a Pensioner Concession card holder, what help can I get to replace my single or older dual flush toilet?

Pensioner Concession Card holders are eligible to apply for the installation of the Caroma Slimline Smartflush Connector Suite for free (normally $388 after the ACT Government rebate) to replace a single or older dual flush toilet through the ACT Government's ToiletSmart program.